General physicians and psychologists are available on Docprime 24/7. Specialist doctors are available from 9 AM to 11 PM. Hence, if you request an appointment after 11 PM, the doctors will contact you the following morning.

We require your personal details to create a comprehensive medical case file. This helps our doctors provide accurate and informed responses during your consultations.

Docprime supports a wide range of specializations for both offline and online consultations. Currently, we offer services in over 15 specializations, including:

• General Physician
• Dermatologist
• Nutritionist
• Gynaecologist
• Paediatrician
• Sexologist
• Cardiologist
• Psychologist
• Orthopaedics
• Urologist
• Pulmonologist
• Gastrointestinal Specialist
• ENT Specialist
• Internal Medicine
• Diabetologist
• General Surgeon

Response times can vary as our doctors are assisting multiple users at once. If your query isn't urgent and you're unable to connect with a doctor, you can request a consultation with a different doctor. DocPrime's support team is always ready to assist you.

Docprime features allopathic doctors who prescribe medications based on their professional knowledge. We do not offer advice on homoeopathy, Ayurveda, or other alternative treatments.

Yes, you can reconnect with a previously consulted doctor on Docprime. Simply request a consultation with them through the app.

Each consultation includes a one-time session, a treatment plan, and follow-up for the same medical concern for up to 7 days. For new concerns, you will need to schedule a new appointment.

Docprime is available to all users aged 18 and above. There are no other restrictions on who can use the app.

Docprime is not intended for emergency healthcare. It is designed for wellness, primary care, and second opinions. For serious medical conditions or emergencies, please visit your nearest healthcare centre or call 102 for an ambulance.

Yes, you can reschedule your consultation via the "My Account" section of the Docprime app, based on the doctor’s availability.

A prescription may be considered invalid for several reasons:

• The appointment date does not match the date on the prescription.
• The patient's name does not match the name on the prescription.
• The doctor's name does not match the name on the prescription.
• The prescription lacks a valid letterhead.
• The prescription does not bear the doctor’s stamp or signature.
• The uploaded picture is blurry.

After your prescription is marked as invalid, you have a maximum of two attempts to upload a valid or corrected prescription.

All steps from compatible smartwatches and wearables linked to Apple Health / Google Fit will sync with the Docprime App once you grant permission.

For troubleshooting steps, please follow these instructions. If issues persist, reach out to us at support@docprime.com

Syncing Steps for Android Devices:

• Log out of the app and log back in.
• Grant necessary permissions when prompted.
• Enter your Gmail ID and ensure all permissions are enabled.
• Your steps should now be visible on the Home Tab.

Syncing Steps for iOS Devices:

• Update the Docprime App from the App Store.
• Open the "Health" App in your device settings.
• Go to the "Sources" tab and select Docprime app.
• Ensure all permissions are enabled.

All steps synced via your smartphone or smartwatch are automatically recorded with timestamps on the Docprime app dashboard. No manual intervention is needed.

To book your Gym sessions:

• Click on "Book Now" on the Docprime home screen.
• Select the Centre based on your location.
• Choose your preferred Date and Timings.
• Review your Booking Summary and proceed to book your session.

To redeem your cult.fit pass:

• Click on "Redeem Cult Pass" on the Docprime home screen.
• Select 'Buy for 0 FITCoins'.
• Enter your Whatsapp number to Confirm Purchase.

You will receive an email and Whatsapp confirmation once you book a session.

Yes, you can cancel your appointment by selecting "Cancel Appointment" on the Consultations Screen in the "My Account" section of the Docprime app.

Legal experts are available on Docprime from 9 AM to 11 PM. To book a consultation, navigate to the Care tab, select Legal Wellness, and choose your expert from the available list

Transparency is crucial for your expert to provide accurate advice. Sharing confidential information enables the expert to better understand your case and offer tailored guidance.

A legal consultation remains active for 2 days, allowing you to follow up with your expert and address any concerns. After this period, you'll need to request a new consultation.

Yes, you can reconnect with the same legal expert once the 2-day follow-up period has elapsed.

Financial experts are available on Docprime from 9 AM to 11 PM. To book a consultation, go to the Care tab, select the Financial Wellness tab, and choose from a list of experienced financial experts.

For an expert to provide accurate advice, transparency is essential. Sharing your financial history allows the expert to offer tailored guidance.

A Financial Expert on the Docprime app can assist you with investment planning, taxation, income management, debt management, risk management, insurance, retirement planning, cash flow and budgeting, or credit management, depending on their area of expertise.

For assistance, you can reach our support team by emailing us at support@docprime.com.